1. New Member Registration
Under normal circumstances, after registration, you will receive a confirmation e-mail, however, if you never receive this confirmation e-mail, please check your Junk Mail folder as it may have dropped there. If you still cannot find it, please contact our customer service at 3698 2770 for assistant.
2. Member's Birthday Store Credits
If members had chosen to enter their birthdays during registration, each will receive $50 Store Credits as birthday gift on their birthdays. Store Credits is valid for 14 days, and with any single purchase of $600 or above, a maximum of $50 Store Credits can be used.
Please note that Store Credits cannot be used together with other promotions in the store.
3. Member points
Members can earn member points with any purchase in the store. For any $1 spent, 1 member point will be given and 500 members points can redeem $50. Points earn in a year will be expired on Jan 31st next year. For example, points earn from Jan 1st to Dec 31st in 2021 will be expired on Jan 31st 2022.
With any single purchase of $600 or above, a maximum of 500 points ($50) can be used. Please note that member points cannot be used together with other promotions in the store.
Please note that if at the time of purchase, you are not a member or forget to login, that purchase will not be entitled to any member points, and it will also not be able to reissue later on.
4. Delivery Arrangement
Please refer to "Delivery and Return" page.
5. Payment Methods
We do not accept COD payment at the moment. Instead, 3 different payment methods are accepted for online orders:
a. Visa or MasterCard or AMEX
Payment is secure with latest security technology, including SSL, and Verified by Visa and MasterCard SecureCode, new services from Visa International and MasterCard respectively.
b. Electronic Wallet: Alipay, PayMe
c. Bank Deposit/Transfer
Direct deposit/transfer can be made to our bank account. Please write down your name and the Bill No. on the Deposit Slip and e-mail to sales@skyalink.com or WhatsApp to 5139 0139.
Bank accounts information as follow:
Bank Name: Standard Chartered Bank
Account Name: SKYA LINK LIMITED
Account No.: 447-0-097067-6
If payment is not received within 3 business days, the order will be cancelled and we will inform you by e-mail.
6. Do you accept order from outside Hong Kong?
We mainly accept orders from Hong Kong and Macau. And for some particular products, we do accept orders from other oversea destinations. For more information, please contact our customer service sales@skyalink.com
Oversea orders must bear the cost of shipping, as well as other costs involve in shipping oversea, such as exchange rates, import tax etc.
7. Refund policy
Please refer to "Delivery and Return" page.
8. About installation
All lighting products prices do not include installation. If you need installation, please contact us at 3698 2770 for quote.
9. Warranty Policy
Please refer to "Warranty Information" page.
Philips Maintenance Service Centre
Sky Ace International Limited
Room 701, Kam Hon Ind Bldg,
8 Wang Kwun Road,
Kowloon Bay, Hong Kong
Service Hour: Monday-Friday 9:30am -6:00pm. Closed on Saturdays, Sundays and public holidays
Telephone: 3529 2919
10. Product Enquiry
You can learn more about each products by reading individual product's description and usage information. Or you can contact our customer service at 3591 1948 / 3998 4252 during business hours (Mon - Fri 10am - 6pm, closed on Saturdays, Sundays and public holidays) for further enquiry.
11. Personal information Protection
Your private information is protected under the Personal Data (Privacy) Ordinance. And we respect your private information, and will not sell them to any third parties.
